FAQ's/General Questions
Common questions and answers
Miscellaneous
- Why does my dashboard say I have new messages, but there are no orange dots on messages?
- Does MyRepChat work outside of the United States?
- What does 'Missing Messaging Number' mean and how can I fix it? (Desktop)
- How to schedule a birthday message
- Why can't I use my cell phone number?
- How can I get clients to use my new number?
- Can I text international numbers?
- What is Positive Consent?
- How do I block spam/unwanted messages? (Desktop)
- What are orphan conversations and how can they be resolved?
- I am leaving my current group association. What do I need to do to keep my account?
Password and Multi-Factor Authentication
Troubleshooting
- The Mobile App is stuck and I cannot send messages, what do I do?
- If a client types, "STOP" and opts out of messages, how do they opt back in? (Web UI)
- How to avoid messages being blocked by the carrier
- The client's positive consent (accept) came to my personal cell phone and not the MyRepChat texting number. Why?