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The Mobile App is stuck and I cannot send messages, what do I do?

Troubleshoot a stuck mobile app and send a log to support

If you run into errors in the mobile app, try closing and reopening the app first. When retrying your steps, tap each section once and wait for the page to load before continuing.

If you close the app, reopen it, and hit the same error a second time, close the app again, send your log, and contact our Client Experience Team.

How Do I Send a Log From the Mobile App?

  1. Log into the MyRepChat app — you'll land on the Messages page.
  2. Tap the hamburger menu (three horizontal lines) in the top left.
  3. Scroll to the bottom of the menu and tap Support.
  4. Tap Send My Log. You should see a confirmation pop-up: "Log sent."

Send your log within a few minutes of the error happening, if possible — the sooner, the more useful it is for troubleshooting.

Email support@myrepchat.com with the following details, and a screen capture if you have one:

  • Your MyRepChat number
  • Time you encountered the error
  • Time you sent the log
  • What the error was
  • Whether a screen capture is attached (Yes/No)