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What is Positive Consent?

Understand how consent-based texting works with your clients

Here is a quick video that explains positive consent:

 

How Does a Client Respond to a Consent Request?

  • To accept: The client replies with the single word "Accept" (not case-sensitive). Once they do, you can begin texting.
  • To opt out: The client replies with "Stop" (not case-sensitive). Once they do, you can no longer text them.
  • To opt back in: If a client previously opted out and changes their mind, they can text "Start" to resume texting with you.

If you try to send a consent request and get an error, check your Dashboard's duplicate contacts indicator first — this is the most common cause, since a contact saved twice in MyRepChat can trigger this issue.

If a client has already consented but MyRepChat keeps prompting you to resend the consent request, contact our Client Experience Team at support@myrepchat.com or 844-402-2428. We can manually enter their number as consented so you can start texting.