Assigning Contacts to Groups

How to segment contacts to send targeted communications

Organizing your contacts into groups enables you to send targeted communications to your clients and prospects. For instance, if you want to send your "Video of the Month" Automation to a specific group of contacts, or if you'd like to send a custom email to contacts in a particular city or neighborhood, you can easily do so. Simply add those contacts to a group, and you can quickly send messages to just those individuals.

There are two ways to assign contacts to a group:

1. Import a CSV with a new group name in the "Groups" column

2. Manually assign contacts to a group

Import a CSV

If you already have many contacts in your admin and would like to assign a chunk of them to a new group, it's easiest to export your contacts, update the CSV, and import your contacts to update them.

1. Navigate to Contacts >> Manage Contacts:
   
2. On the Contacts page, click the gear icon and select the option to "Export CSV." All your contacts will be exported, and a CSV will be downloaded to your browser.
   
3. Open your CSV and find the "Groups" column. Add your new group(s) to this column, separated by a comma.
   
   • 💡You can add a user to as many groups as you need. Include them all in the "Groups" column, and be sure to separate each group name with a comma.
   • ❓If you haven't set up any groups yet, you may need to add a "Groups" column to your CSV. 
   
   
4. Save your CSV, navigate back to the Contacts page, click the gear icon, and this time select "Import CSV."
   

   1. Drag and drop your CSV file or click "Browse Files" to search for the file

   2. Select "Update and add to existing contacts"

   3. Click "Upload" when you are ready to proceed

   4. Map your contacts and complete the import:

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Manually Assign Contacts to a Group

To manually assign contact(s) to a group:

1. Navigate to Contacts >> Manage Contacts:

   

2. Select the user(s) you want to add to your group by clicking on the checkbox next to their name:

   

   Note: You can do this multiple times—there is no need to find and select all the applicable users at once.

3. Click "Add to Group" and either assign the users to an existing group or create a brand new group.