Syncing Salesforce

• How to sync with your Salesforce CRM
• How to update your sync settings
  • Field Mapping
  • Contact Limits
  • Duplicate Contacts

Syncing Salesforce

To sync your Salesforce contacts with your FMG account:

1. In your FMG admin, navigate to Contacts > Manage Contacts in the navigation pane on the left side of your dashboard:

   

    

2. Click "Sync Salesforce" under Import Your Contacts:

   

    

3. Have your credentials ready – you'll be asked to log in to your Salesforce account when you click "Sync Salesforce." This one-time authentication process allows us to sync successfully with Salesforce.

   

    

4. Log into your Salesforce account.

   

    

5. The Salesforce Sync Report looks for three categories: Leads, Campaigns, and Contacts. If a field has been renamed in Salesforce, the system needs to know where to get the correct data. We will count the number of Campaigns to filter the sync via a set of Salesforce Campaigns. If there are none, then you cannot filter by Campaigns. Click "Continue":

   

    

6. Select your sync settings in the "Salesforce Synchronization" modal:

   

   1. What Would You Like To Sync From Salesforce?: You can choose which of your contacts from Salesforce to add to FMG. Choose to sync all your contacts/campaigns or just specific ones.

   2. Sync Frequency: To update your contacts automatically at the end of each day (recommended), enable automatic syncing by checking the box in this section. If you choose not to enable automatic syncing, you can start an on-demand sync anytime from your Contacts page*

      *After your initial integration, you may update your contacts sync method on-demand. To do this, navigate to Contacts > Manage Contacts in your admin. To update your Salesforce contacts on-demand, you can click "Update Contacts":

      

   3. Sync FMG Activity: Check the box in this section if you'd like FMG to write a note to Salesforce each time:

      • A website form is completed

      • An email is sent

      • Someone opts out of your emails

During the syncing process, all of your contacts in your admin will be replaced with your Salesforce contacts. If you have any contacts in FMG that are not in Salesforce, export your FMG contacts and add them to Salesforce before syncing. Ready to sync your contacts? Click "Got It, Sync With Salesforce." Please note:

• If your version of Salesforce supports "Lead" type contacts, we write a Lead to Salesforce when a form is completed

• If Leads are not supported, we do not save Form Fillouts to your Salesforce

Updating Your Sync Settings

To update your sync settings after your initial integration:

1. Navigate to Contacts > Manage Contacts in your admin:

   

    

2. Select the arrow dropdown next to "Update Contacts" and select "Update current settings.":

   

    

3. You can then update the contact settings in the "Salesforce Synchronization" modal:

Field Mapping

Here is how Salesforce contact fields map to an FMG contact:

Contact Limits

Contact Integration is limited to 30,000 contacts and/or 1,000 groups in your Salesforce database, regardless of how many are selected to sync. Attempts to sync databases over this size limit will fail.

Duplicate Contacts

The integration with Salesforce allows for the creation of duplicate contacts. This feature can be beneficial when sending personal messages like birthday greetings to clients who share an email address. You can learn more about duplicate contacts here. 

Deceased Contacts

The Salesforce integration does not support the automatic removal of deceased contacts. To ensure these contacts stop receiving emails, you must manually unsubscribe them from your FMG contact list.