How to clean up your contact list by updating and removing bounced emails
Reviewing bounced email addresses is essential to ensure your messages reach your intended recipients. For example, if you think you're sending an email to 100 contacts, but 10 of those addresses have previously bounced, your message will only reach 90 contacts. Moreover, including bounced addresses in your list can reduce the chances of your emails landing in the inboxes of other recipients.
Identifying Bounced Email Addresses
To locate bounced email addresses in your contact list, follow these steps:
- Navigate to Contacts: Go to Contacts >> Manage Contacts:
- Sort by Email Status: On the Contacts page, you'll see a table listing your current contacts. Click the "Email Status" header to sort the column and bring bounced email addresses to the top of the list:
Managing Bounced Email Addresses
For users who manually update contacts or use the CSV import feature, you have two options for managing bounced email addresses:
Option 1: Delete and Replace Bounced Contacts
- Delete the Bounced Contact: Check the box next to the contact(s) you want to delete and click the "Delete" button.
- Add a New Contact: Click the "Add Contact" button and enter the name and new email address for the contact.
Option 2: Delete Bounced Contacts
- Delete the Bounced Contact: Check the box next to the contact(s) you want to delete and click the "Delete" button.
Note: The "Delete" option is not available if your contacts are synced with a CRM. Refer to the "For Users Integrated with a CRM" section for instructions on updating your bounced contacts.
Bulk Update of Bounced Email Addresses
For Users Integrated with a CRM
For users who are integrated with a CRM (such as Redtail), you can replace the contact's email address within the CRM and then resync to resubscribe your contact.