Reviewing bounced email addresses is a great way to ensure that your messages are getting through. Think you're sending an email to 100 contacts? Well if 10 of those addresses have bounced in the past, your message isn't going to reach 100 contacts! Not only will those 10 bounced contacts not receive your message, but sending to a list that includes bounced addresses decreases the likelihood that your email will land in your other contacts' inboxes. 

Identifying Bounced Email Addresses

To find email addresses on your contact list that have previously bounced, navigate to Contacts >> Manage Contacts:

On the Contacts page, you'll see a table with a list of your current contacts. Click the "Email Status" header to sort the column:

Once the bounced email addresses are at the top of your list, you can either:

  • Click the email address to go to the contact detail page, and here you can edit the email address. Once edited and saved, the email status will change to "Subscribed." 

  • Delete the contact by clicking the checkbox to the left of the contact(s) you want to delete. Once selected, click "Delete."

Delete Contact

If you would prefer to update your bounced contacts in bulk, you can export your full contact list, edit the necessary email addresses and import your updated list. 

Click here for more information on importing your contacts as a CSV. 

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