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Using MyRepChat with FMG

How to integrate and use MyRepChat with FMG

If you're using MyRepChat and FMG, you can integrate the two platforms to send marketing content from your FMG Content Library to your contacts via a link in SMS. This integration lets you share articles and other content directly from MyRepChat's web application or mobile app with your contacts.

The content available for use in MyRepChat includes articles, content you've added specifically to MyRepChat, and articles that have been automatically assigned to you.

Setting Up the Integration

  1. To set up the integration, you will need your FMG Customer ID. To locate this, navigate to Profile > Contact Information.

  2. Copy the Customer ID on the top left of the page:

  3. Next, log in to the MyRepChat web app. Go to Settings > Integrations > FMG. Paste your FMG Customer ID in the space provided and click Save.

⚠️ You will need to log out of MyRepChat, then log back in for FMG content to display in MyRepChat. 

Using FMG in the MyRepChat Mobile App

Once FMG is integrated, start a message with one of your contacts in the mobile app, then tap the + icon and choose Content from the list of attachment options. 

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Type a keyword in the search bar to search through your available FMG web content: 

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Use the down arrow to see a preview of the content, then tap the circle next to the content to select it. 

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Tap Add To Message to send the content in a text message.