Adding custom or AI-generated code to your website

If you’d like to add custom code to your website, like a feature built with an AI tool or code a developer created for you, here’s what to know about how we can help, whether you add it yourself or ask us to add it for you.

What we can help with

If you add custom code yourself

You are able to add custom code to your website. Because it comes from outside our platform, we can’t troubleshoot, edit, or maintain it. If it isn’t working the way you expected, check with whoever provided the code (or the tool you used to create it).

If you’d like us to add custom code for you

We can add the code you provide to your website as-is. If the code won’t save in our platform or doesn’t work as expected, we’re not able to edit or troubleshoot it to make it work.

If you reach out about an issue with your website

If you contact us about a problem with your website and we find that custom code is causing it, we may need to remove the code to get your site working normally again. This applies whether you added the code or we added it for you.

Why outside code can cause problems

AI tools and outside developers don’t know how our platform is built, so their code often doesn’t work as expected. It can:

• Lock your content into the code, making it harder to edit from your dashboard later
• Conflict with built-in features or affect how your site loads and shows up in search results

How we can help

For the best results, start by telling us what you’re trying to do instead of sending code. There may be a built-in feature in your dashboard that already does it. If not, our team can look at building a solution that works within our platform.

Get started

Contact our Client Experience team and let us know:

• What you’d like to do
• Where on your website you’d like it
• Examples of what you have in mind