Why am I not receiving incoming text messages?

If you're not receiving incoming messages, it may be one of the following:

• Make sure your phone is connected to data or Wi-Fi and able to receive messages.
• Confirm the text is being sent to the correct number. As a best practice, ask clients to save your business texting number as a separate contact from your personal cell number.
• If you've confirmed you have a working data connection, your number's configuration settings may be incorrect. Contact our Client Experience Team at 844-402-2428 or support@myrepchat.com.
• If you recently switched to VoIP or changed voice providers/carriers, and your number was a text-enabled landline or VoIP SPID release, the carrier change likely interrupted your texting. See What if I change my phone carrier/voice provider? (Hosted SMS) for details.