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Using the Mobile App

Get oriented with the MyRepChat mobile app — installing, logging in, and everyday messaging

How Do I Install the Mobile App?

iPhone (iOS)

  1. Open the App Store on your iPhone.
  2. In the search bar, type “MyRepChat” or use this link to download the app. There will be two MyRepChat apps:
    • The standard app
    • The InTune-enabled app
    • Please download the version your group uses; if you aren’t sure which version to download, please contact your administrator.
  3. Tap Get (or the download icon), then authenticate with Face ID, Touch ID, or your Apple ID password if prompted.
  4. Once downloaded, tap Open, or find the app on your home screen to launch it.

Android

  1. Open the Google Play Store on your Android phone.e.
  2. In the search bar, type “MyRepChat” or use this link to download the app. There will be two MyRepChat apps:
    • The standard app
    • The InTune-enabled app
    • Please download the version your group uses; if you aren’t sure which version to download, please contact your administrator.
  3. Tap Install and wait for it to finish.
  4. Tap Open, or find the MyRepChat icon in your app drawer or home screen to launch it.

How Do I Log In for the First Time?

  1. Open the MyRepChat app on your device.
  2. Enter the same email and password you use to log into MyRepChat on the web.
  3. If your firm uses Single Sign-On (SSO), select that option and follow your firm's login flow instead.
  4. Tap Log In and wait for authentication to complete. Once logged in, your existing contacts and account setup will load automatically if your web app settings were previously configured.

Note: 

  • On your first login, you'll be asked whether to sync contacts from your device to the app. These synced contacts do not automatically have consent granted.
  • Any contact data or CRM sync already set up in the web app carries over automatically — you won't need to resync your CRM or rebuild your contact list on mobile.

How Do I Navigate the App?

The app is built around quick access to messages and calls:

  • Messages: Shows your most recent text conversations, along with the + button to start a message.
  • Navigation: Use the Messages, Calls, and More tabs at the bottom of your screen to navigate through different sections of the app.
  • Account Management: The More tab provides streamlined account management for your account details, vCard, Out of Office messages, Scheduled Messages, Templates, and more.

      • Note: Advanced account settings, including profile and forwarding number management, CRM integrations, billing, and other preferences, can only be managed through the web app. This ensures the mobile app remains streamlined and fast, focusing solely on communicating with your contacts.
    • Contacts: Easily access all your contacts by tapping the Contacts icon at the top left of the screen.

How Do I Send Messages and Manage Chats?

  • Start a text: From the Messages screen, tap the message icon, then search for and select a contact. See How do I send a message? (mobile) for details.
  • Search texts: Tap the magnifying glass and enter at least two characters to search existing conversations.
  • Group messaging: If enabled by your group, you can create group chats with up to 9 participants.

What Do the Consent Status Icons Mean?

  • Green checkmark: Consent granted — you're clear to message this contact.
  • Gold clock: Consent pending — a request was sent but not yet answered. Follow up if needed, but hold off on messaging until they confirm.
  • Red circle with slash: Contact blocked — you can't send or receive messages or calls.
  • ➖ Gray dash: Opted out — this contact won't receive any communications from you.
  • (No icon): Consent isn't required for this contact.

See Understanding Contact Avatar Icons in MyRepChat for more detail

How Do Calls Work on Mobile?

Calling is available to users with the Voice Add-On. See How do I make an outbound phone call from MyRepChat? (Mobile) for details.

Administrative and advanced configuration (such as integrations, add‑ons, and profile settings) is managed in the MyRepChat web application, while the mobile app focuses on everyday client communication, like texting and calling.