Why are my messages not sending? (Web UI)

There are several reasons a text message might fail to send.

Reason 1: Are You Using a Text-Enabled Landline?

Make sure you've completed both of the following:

• Verified your number via an authentication call.
• Signed the Letter of Authorization (LOA).

You'll be notified by email once your number is ready. Until then, it can't send or receive messages through MyRepChat.

Reason 2: Is Your Contact's Mobile Number Set Up Correctly?

1. Go to the contact's record.
2. In the phone numbers section, click + Add Number to add mobile, office, fax, or other numbers as needed.
   
3. Below each phone field, use the Use for Messaging toggle to designate which number should be used for texting.
   Note: Only one number per contact can be set to Use for Messaging — make sure this toggle is turned on (green) for the correct number.

4. Once finished, click OK, then Save Contact.

Reason 3: Is Your Account in "Active" Status?

If you're part of a group, your group may place new accounts in Review status by default. While in Review, you can do everything except send messages.

Check your account status in the upper right of your Dashboard — it will show Active or Review. If you're in Review status, contact your group admin with questions.

What Are Other Reasons a Message Might Fail?

• The number you're texting can't receive texts.
• You or the recipient are in an area with poor signal.
• The recipient hasn't replied "Accept" if your group requires Positive Consent.
• The recipient opted out by replying "Stop" to a Positive Consent text.
• Something in the message body triggered a compliance pre-review, requiring admin approval before sending.
• The recipient's number has been disconnected.
• The number entered was invalid.
• You're sending a group text to more recipients than your group administrator allows.