Troubleshooting Facebook Integrations

What to do when experiencing issues integrating with Facebook in FMG

If you're experiencing issues with seeing a Facebook Page in your integration workflow that you expect to see, don't worry! This guide will walk you through the steps to troubleshoot common issues with integrating Facebook. 

Facebook Troubleshooting Guide 📝

1. Access Integration Workflow:

   • After you click on Connect Facebook, on the very first screen of the integration workflow, instead of clicking “Reconnect,” click Edit previous settings.

     

2. Select Business Permissions:

   • Depending on your needs, you have two options:

     • Specific Businesses: If you manage other Facebook Pages that you don’t plan on ever connecting to FMG, select Opt in to current Businesses only. Then, you can choose the specific Businesses to which you want to grant FMG permissions.
     • Opt-in to All Businesses: If you manage multiple FMG accounts, selecting Opt in to all current and future Businesses will help ensure that you can integrate with Pages associated with other Business Portfolios on other FMG accounts.
       
     • Ensure Appropriate Business Portfolio Selection:
       • In this step, it’s crucial to select the appropriate Business Portfolio. For more details, refer to the section on Managing Facebook Pages through Business Portfolios.

3. Check and Select Missing Pages:

   • On the next screen, you should see the Page(s) that were missing from the integration workflow previously. These Pages are likely deselected here.

   • Select/enable the missing Page(s) and then click Continue.
     

4. Finalize Integration:

   • After selecting the missing Page(s) and clicking through the integration workflow, you should now see the expected Page(s) available to select. Click Add Profiles to complete the integration. 
     

Managing Facebook Pages through Business Portfolios

Your Facebook Pages may or may not be associated with Business Portfolios. Here’s an example:

• There are three visible pages in the screenshot below (these are labeled with Facebook Page under the account name):

• In the screenshot above, you'll notice that the “Jones Wealth Management” and “Smith Wealth Management” Facebook Pages are associated with Business Portfolios. 
• The "Williams Wealth Management" page is not associated with a Business Portfolio. 
  

✔️ To integrate with either the “Jones Wealth Management” or “Smith Wealth Management” Pages, the appropriate Business Portfolio must be selected in the FMG integration workflow: