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Why am I not receiving notifications of new text messages?

Troubleshoot missing notifications on mobile

If you're not receiving notifications, try these steps in order:

  1. Check that your phone's operating system is up to date, and install any pending updates.
  2. Turn your phone off for 5 minutes, then restart it.
  3. Delete the MyRepChat app and reinstall it.
  4. Confirm notifications are allowed for MyRepChat in your phone's settings.
  5. Refresh the app — either close it completely and reopen it, or log out and back in.

Still having trouble, or seeing an error message? Contact our Client Experience Team right away — from the Dashboard, click Support to submit a ticket, or reach out by phone.