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How do I create/record a voicemail greeting? (Desktop and Mobile)

Set up a custom voicemail greeting in MyRepChat on desktop or mobile

Note:

  • This feature is only available to users with the Voice Add-On enabled.
  • A forwarding number must be configured in your account before you can record a voicemail greeting.

What Types of Voicemail Greetings Are There?

You can create two types of voicemail greetings in MyRepChat:

  • Default Voicemail: Plays when a caller reaches your voicemail because you didn't answer.
  • Unavailable: Plays when your phone is off, in airplane mode, or out of signal.

You can only save one greeting per type. If you record a new greeting for a type that already has one, it will replace the existing recording.

Record a Voicemail Greeting on Mobile

  1. Tap the More tab in the bottom navigation bar.

  2. Select Voicemail Greetings.

  3. If you haven't recorded a greeting yet, tap Create Greeting. If you already have one and want to add another, tap + Create new greeting.

  4. Select the greeting type you want to record:

    • Default Voicemail: Plays when you don't answer a call.
    • Unavailable: Plays when your phone is off, in airplane mode, or out of signal.
  5. Tap Call. Your mobile phone will ring — answer it and follow the prompts to record your greeting.
  6. After recording, swipe down to refresh the screen and see your new greeting listed.

Play, Replace, or Delete a Greeting on Mobile

Once recorded, a greeting appears on the Voicemail Greetings screen with a playback bar and the date it was recorded.

  • Play: Tap the blue play button to listen to your greeting.
  • Replace: Tap the three-dot icon next to the greeting, then select Replace to re-record it.
  • Delete: Tap the three-dot icon next to the greeting, then select Delete to remove it.

Record a Voicemail Greeting on Desktop

  1. Log in to MyRepChat on the web.
  2. From the Dashboard, go to Settings > Add-Ons and Billing > Voice Mail.
  3. Click Create Voice Mail.
  4. Select the greeting type from the dropdown:
    • Voice Mail: The standard message callers hear when you don't answer.
    • Unavailable: Plays during hours you've specified as unavailable.
  5. Click Call Me. Your forwarding number will ring — answer it and follow the prompts to record your greeting.