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What's new in the MyRepChat web app?

A quick tour of the redesigned web app

The MyRepChat web app has a new look that matches the MyRepChat mobile app, so moving between your computer and your phone feels familiar. Your conversations, contacts, and account settings carry over automatically.

Do I Need to Do Anything?

No. You don't need to:

  • Create a new account or sign in again. Your existing login works as is.

  • Add your contacts again.

  • Reconnect or re-sync your CRM.

What's Different About the Navigation?

  1. Menu icon: to collapse or expand the left menu, click the menu icon (three lines) in the top left corner.

  2. Left menu: the left menu now matches the mobile app: Messages, Calls, Contacts, and Settings. Messaging tools, such as Templates, Auto Responses, Bookmarks, Out of Office, and Scheduled, are now under Messages.

  3. Account name: if you have access to more than one account, click your account name in the top right corner to switch between them.

  4. Help Center: for support articles and contact information, click Help Center in the bottom left corner.

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Where Did the Dashboard Go?

The Dashboard has been removed. Everything on it is still available in a new place:

On the Dashboard

Where to find it now

Profile details and account information

Settings

Unread Messages, Templates, Auto Response, and Orphan Conversations

Messages

Contacts and Duplicate Contacts

Contacts

CRM connections

Settings > Integrations > Connect to CRM

What Else Is New?

  • Consent status at a glance: icons next to each contact show who has consented (green check), who is pending (orange), and who is blocked (dash).

  • Quick actions: hover over a conversation and click the three-dot menu to mark it unread, pin, hide, star, or block it. Pinned conversations appear at the top of the list.

  • Filters: view All, Unread, or Hidden conversations.

  • Out of Office: set a start date and an end date, so you don't have to remember to turn it off when you return.

  • After-hours auto-reply: set a Monday through Friday schedule and a separate reply for texts you receive outside those hours.

  • Auto Responses: drag your auto responses to set their order. When more than one matches, the first one in the list is sent.

  • Contacts: sort by first name, last name, or consent status. Use the Actions menu to message, call, reconnect to your CRM, opt out, or delete a contact.

What was removed?

  • Dashboard: see Where Did the Dashboard Go? above.

  • Calculator: no longer available.

  • Accessibility button: removed. To adjust text size, contrast, and zoom, use your browser's built-in accessibility settings.

Can I Switch Back to the Classic Web App? (Beta)

For a limited time, you can switch between the new web app and the classic web app. Use the Classic and New switch at the top of the screen. When you switch to Classic, a short form asks why you're switching, so we can look into any issues. The switch is available until about November 16.