How do I create an Auto Response?

An auto response automatically replies to an incoming text or call on your behalf, even when you're away. You choose the trigger, such as a keyword or a caller, and what should happen.

How Do I Create an Auto Response?

1. In the left menu, click Messages, then click Auto Responses.

2. Click Add Auto Response.

   

3. In the New Auto Response pop-up, under When an..., choose a trigger. To learn what each one does, see Which Triggers Can I Use? below.

   

4. Complete the field for your trigger:

   • Incoming SMS: in Equals, enter the keyword that should trigger the response. To reply to all texts, leave it blank.

   • Incoming SMS from a new number: there's no field to complete. Catches the first text from any number that isn't already one of your contacts.

   • Incoming call: in Caller number, enter the phone number. Fires when a call comes in from this specific number.

   • Incoming call from any number: there's no field to complete. It catches a call from any number.

5. Click Next:
   
   
    

6. Under Then..., choose what should happen, and complete the field:
   

   • If you choose Incoming SMS or Incoming SMS from a new number: under How should we respond?, click Reply with text and type your reply in Reply message. Or click Send email and enter an address in Send to email address.

   • If you choose Incoming call or Incoming call from any number: under What should happen on the call?, click Forward call and enter a number in Forward to phone number. Or click Say message and type what callers will hear in Message to play on the call.

7. Click Save. 
   
   Incoming SMS or Incoming SMS from a new number:
   
   
   
   Incoming call or Incoming call from any number:
   
   
   

Which Triggers Can I Use?

How Do Auto Responses Work?

The order of your auto responses matters. They're checked from top to bottom, and only the first one that matches an incoming message is used. For example, if an unknown contact texts a keyword, and you have one auto response for new numbers and another for that keyword, the one higher in the list runs.

To set the order, drag your auto responses up or down in the list. To see this information in the app, click How It Works on the Auto Responses page.

How Do I Turn an Auto Response On or Off?

On the Auto Responses page, use the toggle next to an auto response to turn it on or off. To change it, click Edit.

Which Keywords Can't I Use?

Some keywords are built into MyRepChat or required for Telephone Consumer Protection Act (TCPA) compliance, so you can't use them as triggers:

• Used by MyRepChat: ACCEPT, CONTACTINFO, VCARD, VCARDLINK

• TCPA compliance: CANCEL, END, HELP, INFO, OPT-OUT, OPTOUT, QUIT, REVOKE, START, STOP, STOPALL, SUBSCRIBE, UNSTOP, UNSUBSCRIBE