Note: This article is only applicable to Compliance users.
This guide provides Compliance users with instructions on how to navigate and review subscriber compliance cases effectively.
This article covers:
Navigating Submission Review Pages
When a subscriber submits content for compliance review, it will appear in your Compliance Admin dashboard under the "Subscriber Cases" section.
The submissions are categorized as follows:
- All Submissions: A comprehensive, all-in-one view of all submissions.
- Emails: Custom emails created and published in a subscriber dashboard.
- Email Sequences: A series of scheduled emails published by a user.
- Greeting Cards: Physical cards scheduled for mailing.
- Groups: Compliance Content Groups allow compliance teams to control which website content is visible to which subscriber account groupings. This menu item is only available for specific programs that have content groups enabled.
- Profile Info: Changes to profile information, including disclosures, contact details, logos, images, and social media URLs. Social Media integration cases also appear here.
- Social Media:
- Social Posts: Custom social media posts submitted by users, available if your organization has enabled the social review setting.
- Social Sequences: A series of published social posts, available if the social review setting is enabled.
- Websites (Changes): Modifications made to the website after initial approval.
- Websites (New): Newly built websites requiring approval of the Profile Information section.
To review submissions, select the appropriate category to open the Submissions Review page. On this page, you'll find the following information on each submission:
- Subscriber: The account that submitted the case.
- Cases: The number of cases submitted by an advisor. Click the number to view individual cases and select "Review" to examine each one.
- Submission Type: The content type of the submission. Note: The submission type will only appear on the “All Submissions” page.
- Submitted (Age): The submission date and how long it has been in the queue.
- Queue: The name of the compliance queue.
- Review: Open the details of the submission.
View As: Submission Type Example:
Reviewing a Compliance Case
To review a submission, click the "Review" button next to the compliance case.
This will take you to the Compliance Case page where you can open the submission for review. You may see red strikethroughs or green highlights indicating removed or added content. Flagged words will appear in red or yellow.
Available options on this page include:
- Preview: View how the change will appear on a website or as an email/social post.
- Edit: Make changes to the submitted case. This action impersonates the subscriber, and any edits must be re-submitted for compliance approval. This option is available on all case types except the following: email sequences, social sequences, social network integrations, and greeting card custom messages.
- Download: Download a PDF of the compliance case. This option is only available for email submissions.
- Case Notes: Add notes for other compliance officers or for all parties, including the subscriber. Select "Compliance" for notes visible only to compliance officers, or "Everyone" for wider visibility.
- Case History: Review all related cases, including approved, rejected, and notes.
- Tags: View the tags that are used to categorize and organize the content piece.
- Approve, Reject, or Skip: To take action on a case, use the "Approve," "Reject," or "Skip" buttons at the top right. Rejecting a case requires a note for the subscriber.